Did you know the average Social Security wait time to receive a decision on a disability benefits claim is 222 days?
The Social Security Administration (SSA) plays a crucial role in providing support to millions of Americans. Social Security wait times are stretching near a year for decisions. Whether it’s retirement benefits, disability claims, or survivor benefits, the SSA is responsible for ensuring that individuals receive the assistance they deserve. However, in recent years, there has been a growing frustration among the public regarding the SSA’s customer service – no one should have to wait over 200 days to get the disability benefits they so desperately need!
One of the most common complaints is the long wait times experienced when trying to reach a representative. Many individuals have reported spending hours on hold, only to be transferred multiple times or disconnected without any resolution. This lack of accessibility and responsiveness leaves people feeling unheard and frustrated.
Another issue is the inconsistent information provided by SSA representatives. People often receive conflicting answers to their questions or encounter difficulties in obtaining accurate and up-to-date information. And, don’t even get us started on the SSA’s love of the form letter (read more about our feelings on these poor form letters). This inconsistency leads to confusion and undermines trust in the agency’s ability to provide reliable assistance.
Additionally, the SSA’s outdated technology and limited online services contribute to the frustrations experienced by the public. With the increasing reliance on digital platforms for various services, individuals expect streamlined and user-friendly online experiences. Unfortunately, the SSA’s online portal and website often fall short, making it challenging for users to access necessary information or complete online transactions smoothly.
The AARP is taking action and wants to see improvement from Congress for Social Security’s customer service. Complete the AARP’s short petition to tell members of Congress that you want to see funding for SSA go into improvements in customer service.
It is important for the Social Security Administration to address these frustrations and improve their customer service. By investing in efficient call center operations, training knowledgeable and empathetic staff, enhancing online services, and simplifying application processes, the Social Security wait times can be reduced and the administration can better serve the public and restore confidence in their ability to support those in need.
As citizens, it is crucial for us to voice our concerns and hold the Social Security accountable for wait times, and providing the quality customer service that Americans deserve. By advocating for necessary changes and improvements, we can contribute to a more accessible and responsive Social Security Administration that truly meets the needs of the public.
At Bross & Frankel, P.A. we understand how overwhelming the complex and convoluted application process for disability benefits can be to navigate. We help our clients understand the intricate requirements and paperwork involved in filing for disability benefits that may otherwise deter them from seeking the support they need, exacerbating their frustrations and potentially causing financial hardships.
Contact us today to see how our team can help you with your Social Security disability benefits claim.
Related: Most Common Disabilities Eligible for Social Security Benefits
Rich Frankel is the managing partner of Bross & Frankel. He is a member of the New Jersey and Pennsylvania bars. He has focused exclusively on disability and social security benefits since 2005.
Mr. Frankel joined what is now Bross & Frankel after having watched his father struggle with disability, fighting a lengthy illness. Mr. Frankel founded the firm’s veteran’s law practice and substantially grew the social security disability practice, focusing Bross & Frankel’s ability to fight for all of the disability benefits available to his clients.
Mr. Frankel additionally fights for clients in court, obtaining frequent victories in Social Security appeals and against insurance companies in Federal court.